On 2nd July 2025 we will be introducing a new total triage system at the practice using Anima.
Anima seamlessly and confidentially integrates with your medical record bringing improvements to how you submit medical or administrative requests and how our staff assess your requests.
Anima‘s triage system allows our team to continue to improve response times by helping us to direct you to the most appropriate healthcare professional according to clinical urgency and need.
Medical Requests
Please note Anima is NOT suitable for urgent requests, therefore you will be advised to seek medical help immediately by calling NHS 111, 999 or by visiting your local A&E.
To submit a request you will be guided through a series of questions directly related to the medical condition or problem you have selected.
Administrative Requests
Below are some examples of common admin requests:
- Time off work (Sick Note)
- Repeat Prescriptions
- Travel Assessment
Accessibility Requirements
For patients who meet any of the criteria below, please be reassured you can still call the surgery on 01379 898295, option 3 to be assisted by our Care Navigators, who will complete the form for you:
- If you do not have access to the internet;
- If you have a language barrier;
- If you have a disability;
- If you are in mental health crisis;
Get Prepared
To avoid unnecessary delays at the point of requiring our services, we strongly advise that you get yourself Anima ready and set up your account now by scanning the QR code below or visiting https://patients.animahealth.com/
For additional help guides please scroll down.
