Book an Appointment

To book a GP appointment we now use Anima Total Triage. With our online triage service you can submit any medical query, including requests for appointments, sick notes and more.

Anima seamlessly and confidentially integrates with your medical record bringing improvements to how you submit medical or administrative requests and how our staff assess your requests.

Anima‘s triage system allows our team to continue to improve response times by helping us to direct you to the most appropriate healthcare professional according to clinical urgency and need.

Submit a medical or admin request and get the help you need.

Submit a request with an Anima Account/NHS Login

Submit a request without an account

We aim to respond to all requests on the same day or within 1 working day.

Medical Requests

Please note Anima is NOT suitable for urgent requests, therefore you will be advised to seek medical help immediately by calling NHS 111, 999 or by visiting your local A&E.

To submit a request you will be guided through a series of questions directly related to the medical condition or problem you have selected.

Administrative Requests

Below are some examples of common admin requests:

Travel Assessment

Time off work (Sick Note)

Repeat Prescriptions

Nursing Appointments

To book a nurses appointment, please call 01379 898295, option 3 to talk to a Care Navigator. Blood Tests can also be booked via the NHS App or Patient Access.

NHS App

Download the NHS App, or open the NHS website in a web browser, to set up and log in to your NHS account. Owned and run by the NHS, your NHS account is a simple and secure way to access a range of NHS services online, including appointments, prescriptions and health record.

Access your NHS services

It is easier and quicker to manage appointments and request repeat prescriptions via our online service. Simply log in and select an option.

When ordering drugs, please allow five working days (not counting weekends and bank holidays) before collection. If you are new to this service please ask at Reception for your unique PIN to access it.

Login for Patient Access

Register for online services

Can another Healthcare Professional help?

For real life-threatening emergencies such as those below – RING 999

• Chest pain (suspected heart attack)
• Suspected stroke
• Suspected meningitis
• Anaphylactic shock (severe allergy)
• Heavy bleeding or deep lacerations
• Fluctuating levels of consciousness or completely unconscious
• Difficulty breathing or stopped breathing with a change in colour
• New seizure, fit or uncontrollable shaking

For immediately serious conditions such as the following, GO TO Emergency Department (A&E) IMMEDIATELY

• A fever and lethargic (drowsy) child
• A feverish and floppy (unresponsive) infant
• Difficulty breathing
• Sudden, severe abdominal pain
• Accidental or intentional overdose of medication
• Trauma (including falls) and possible broken bones or road traffic accident

Do you need to see the GP?
Sometimes the GP is not the most appropriate Healthcare Professional to deal with your ailment. Please see the information on see a Doctor or Healthcare Professional, which might help you decide whether a GP appointment is truly necessary or whether it might be better for you to see a Pharmacist, Optician, Dentist or other Healthcare Professional. You can even self-refer for some services without seeing your GP.

Your appointment at the Practice

• Sick children – Children will always be seen as soon as possible. When you arrive please tell the receptionist so that the child can go straight to a side room if necessary
• Please make one appointment for each member of the family who needs to be seen
• We try to keep to time but please be patient if someone before you takes longer than planned
• Appointments are normally fifteen minute slots, so if you have a complicated problem please ask for a longer appointment
• If you have more than one problem, we ask that you please book one appointment per problem.

Please help us

If you are not able to attend your appointment please let us know in time so that the time can be used for someone else. If you are more than 15 minutes late for an appointment you may be asked to re-book.

Additional information