Botesdale Health Centre


Fill out a simple online form to get advice and treatment by the end of the next working day.


The Dispensary Opening Hours:

Monday – Friday: 8:30am – 1:00pm and 2:00pm – 6:30pm
Saturday: 9:00am – 12:00pm

It is easier and quicker to manage appointments and request repeat prescriptions via our online service. Simply log in and select an option.

When ordering drugs, please allow five working days (not counting weekends and bank holidays) before collection. If you are new to this service please ask at Reception for your unique PIN to access it.

Repeat Prescriptions

We are a dispensing practice which means that we are able to dispense drugs for those patients who live more than a mile from the nearest chemist.

When ordering drugs, please allow five working days (not counting weekends and bank holidays) before collection.

Ordering DayCollection Day Following Week
Monday  (before 2 pm)Monday  (after 2 pm)
Tuesday  (before 2 pm)Tuesday  (after 2 pm)
Wednesday  (before 2 pm)Wednesday  (after 2 pm)
Thursday  (before 2 pm)Thursday  (after 2 pm)
Friday  (before 2 pm)Friday  (after 2 pm)

Any prescription requests after 2 PM will not be processed until the next working day. Saturday and Sunday are not classed as working days therefore your prescription will be processed Monday (unless a bank holiday)

All items must be paid for on collection either by cash or via major credit/debit cards. We are not able to release any items without receiving full payment, and the back of the prescription form filled in correctly.

If you are exempt from payment, or collecting drugs for someone else who is exempt, please ensure that you aware of which category you or they come under, and can present proof of exemption when collecting.

Emergency Supply of Medication

If you require your repeat medication in less than the 5 working day notice period, we can only issue you with an emergency supply of medication for 7 days. The remaining 21 day’s supply will then be issued within the normal 5 working day timeframe.

However, please be aware, this will incur TWO prescription charges.