Botesdale Health Centre

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Welcome to Botesdale Health Centre

The aim of our committed team is to provide the very highest quality medical care to out patients in a friendly, courteous and professional manner. We aim to achieve this through continual development in training and education both individually and as a team.

The practice is led by our four Partners: Dr MacEachern, Dr Bate, Dr Fennelow & Dr Treen.

Know who to turn to for your healthcare

We want to help you get the right medical assistance when you’re ill, injured or have a long term condition. Going directly to the person with the appropriate skills is important. This can help you to a speedier recovery and makes sure all NHS services are run efficiently.

Pharmacist

When you need healthcare advice or help with medicines

Optician

Sudden loss of vision. Blurred vision. Painful or red eyes?

Dentist

When your mouth or teeth need urgent attention

NHS Out-of-hours

When your GP and local pharmacy are closed

Minor injury

You will usually need a GP referral, except in an emergency.

Accident & Emergency

When an illness or injury is serious or life-threatening

NHS App

Owned and run by the NHS, the NHS App is a simple and secure way to access a range of NHS services on your smartphone or tablet — including prescriptions and appointments.

Alert

Patient Notice – Practice Closure

This Practice will be closed from 12:30 to 18:30 on Wednesday 8th February for staff training.

Emergency cover will be provided, please telephone 111 to access these services:

  • Telephone triage
  • Face-to-face appointments at Drovers House in Bury St Edmunds or Unity Healthcare (Greenfields Way), Haverhill

Repeat prescription requests will not be dealt with during these times so please ensure sufficient notice is given to enable us to provide these for you prior to practice closure dates.

Thank you for your co-operation.

Patient Notice – Friday 18th November

We are aware of the rising demand for a shelter for patients waiting in the dispensary queue. We have been sourcing this in recent months and progress is underway. The Friends of Botesdale Health Centre have kindly agreed to purchase the shelter and we are awaiting installation.

Infection control measures remain in place, as COVID is still circulating. Due to the risk of infection and the current temporary reduction in size of the waiting room, because of building work, we need to maintain the reduced number of patients in the waiting room.

Thank you for your co-operation.

Patient Notice – Wednesday 2nd November

Due to the increasing numbers of COVID infections, we have made the decision to follow other healthcare settings in re-introducing mask wearing. Please could we ask that you wear a face covering when you’re in the building. Thank you.

From Saturday 1st October our Saturday opening times for both pre-booked appointments and the dispensary will be changed to 9:15am until 12pm. Despite the reduced hours, we will have more appointments available as two clinicians will be working instead of the current one GP. We will also have appointments available on Monday evenings until 8pm, however the dispensary will still be closing at 6:30pm.

Contacting the Practice by Telephone

To help us handle the demand of incoming telephone calls and alleviate excessive wait times, we are now streamlining all telephone calls to the Practice.  We would greatly appreciate your co-operation in helping us to do this by only contacting the Practice for certain requests during the specified times listed below:-

For on the day appointments with a GP, please call from 8.30 am and press option 3.

For Home Visit requests, please call between 8.30 am and 10.30 am and press option 4.

For a Nurse appointment, for example blood tests, dressings, smears and contraception, please call after 10.30 am and press option 3.

For an advance appointment with a GP or to arrange a medical, please call after 11.00 am and press option 3.

For all results, please call after 2.00 pm and press option 4.

Please also consider using our E-Consult service which can be accessed via our website.  This can also be used to request sick notes.

Many thanks for your co-operation.

Letter from Botesdale Health Centre to all Patients – October 2021

Covid-19; Visit NHS.uk for the latest guidance on coronavirus COVID-19, including symptom checker, self-care and social distancing. Or the Covid-19 support or see our COVID Vaccination News.

Patient’s Digital Data extraction on 1st July 2021 – Delayed until 1st September

There have been some misleading reports in the media indicating that patient’s personal medical data will be uploaded by the Government from 1st July. Please follow this link for the correct facts:

https://digital.nhs.uk/services/national-data-opt-out

This is being undertaken nationally by NHS Digital, and the practice has to comply with this upload as part of our Contract. However, within the link is an option if you wish your data to be excluded from the extraction.