Anima

Submit a medical or admin request and get the help you need.
To submit a request via Anima, please select the relevant option.

Welcome to Botesdale Health Centre

The aim of our committed team is to provide the very highest quality medical care to our patients in a friendly, courteous and professional manner. We aim to achieve this through continual development in training and education both individually and as a team.

The practice is led by our four Partners: Dr MacEachern, Dr Bate, Dr Fennelow & Dr Treen.

Practice News & Announcements

Know who to turn to for your healthcare

We want to help you get the right medical assistance when you’re ill, injured or have a long term condition. Going directly to the person with the appropriate skills is important. This can help you to a speedier recovery and makes sure all NHS services are run efficiently.

Pharmacist

When you need healthcare advice or help with medicines

Optician

Sudden loss of vision. Blurred vision. Painful or red eyes?

Dentist

When your mouth or teeth need urgent attention

NHS Out-of-hours

When your GP and local pharmacy are closed

Minor injury

You will usually need a GP referral, except in an emergency.

Accident & Emergency

When an illness or injury is serious or life-threatening

NHS App

Owned and run by the NHS, the NHS App is a simple and secure way to access a range of NHS services on your smartphone or tablet — including prescriptions and appointments.

Health A-Z

Guide to conditions, symptoms & treatments

Live Well

Advice, tips and tools for health & wellbeing

Medicines Guide

How medicine works & possible side effects

Care & Support

Options & where to get the best support

Alert

Practice Information

‼️Important Notice Regarding Anima – Our New Triage System‼️

We understand that adapting to a new system can be challenging and we appreciate your patience as we all adjust to using Anima, our new triage platform.
However, we are deeply concerned that our reception team have been receiving abusive telephone calls. While we recognise that change can sometimes be frustrating, we ask that all patients treat our staff with respect and courtesy. Our team is here to help and is simply carrying out their duties. Abusive behaviour will not be tolerated under any circumstances.
For patients without internet access, you can still call the surgery, and a care navigator will complete the Anima form with you over the phone.
For all others, we strongly encourage you to submit the Anima form online via our website for all appointment requests and administrative queries. If you are having difficulty accessing the form, please do not hesitate to call us—our care navigators are happy to assist you.
Thank you for your understanding and co-operation.

PATIENT NOTICE – ANIMA RESPONSES – Please be aware that when we respond to an Anima request, you will receive this by email. You will also find a notification within your anima account. Please ensure you are checking your emails.