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Welcome to Botesdale Health Centre

The aim of our committed team is to provide the very highest quality medical care to our patients in a friendly, courteous and professional manner. We aim to achieve this through continual development in training and education both individually and as a team.

The Practice is led by our three Partners: Dr MacEachern, Dr Bate & Dr Fennelow.

Please wear a face covering when entering the Health Centre. If you are unable to wear a face mask, we can offer you a plastic visor to ensure we keep our staff and other patients safe.

Thank you for your cooperation.

If you have symptoms of Coronavirus (COVID 19) – please stay at home and take normal pain relief as per the instructions. If your symptoms are worsening, you should contact 111 or telephone us. DO NOT COME TO THE SURGERY unless a clinician has advised you to do so.

Know who to turn to for your healthcare

We want to help you get the right medical assistance when you’re ill, injured or have a long term condition. Going directly to the person with the appropriate skills is important. This can help you to a speedier recovery and makes sure all NHS services are run efficiently.

Pharmacist

When you need healthcare advice or help with medicines

Optician

Sudden loss of vision. Blurred vision. Painful or red eyes?

Dentist

When your mouth or teeth need urgent attention

NHS Out-of-hours

When your GP and local pharmacy are closed

Minor injury

You will usually need a GP referral, except in an emergency.

Accident & Emergency

When an illness or injury is serious or life-threatening

NHS App

Owned and run by the NHS, the NHS App is a simple and secure way to access a range of NHS services on your smartphone or tablet — including prescriptions and appointments.

Alert

Practice Closure

From 12:30 to 18:30 on Wednesday 9th February this Practice will be closed due to staff training.

Emergency cover will provided, please telephone 111 to access these services:

  • Telephone triage
  • Face-to-face appointments at Drovers House in Bury St Edmunds

Repeat prescription requests will not be dealt with during these times so please ensure sufficient notice is given to enable your Practice to provide these for you prior to Practice closure dates.

Update – 13th December 2021:

All adults are now eligible for a COVID-19 vaccination booster at three months from the date of your second vaccine. We are adding additional clinics to invite everyone as soon as possible. Please bear with us, we will be in contact this week, via text or phone. We will invite you through the AccuRx booking system – when we invite you via this system it will indicate to us if you have an appointment booked at a mass clinic/pharmacy. If this is the case we will be cancelling our invite to you to allow more patients that don’t have an appointment elsewhere to book.

Please only enter Reception if you have an appointment booked or if it is absolutely necessary. Please contact us via telephone instead. When arriving for appointments, please remain in your car if you have received a text from the practice to alert us you have arrived, alternatively please wait outside or in your car until your appointment time and then come into Reception and book in.

We will also be reverting back to triage first to reduce the undiagnosed COVID cases coming into the practice, therefore Reception will only be offering telephone appointments with GPs currently and GPs will decide if they need to bring you down for a face-to-face appointment.

Please bear with us over these challenging next few weeks.

Face Coverings
Following the Prime Minister’s announcement that the majority of COVID restrictions will be removed on the 19th July, the Government still expects and recommends that face coverings are worn in crowded and enclosed spaces.
Therefore, we would appreciate you co-operation and ask you to continue to wear a face covering when you are visiting the Surgery.
Telephone System News:
Our new telephone system has now been installed and we hope that this will reduce some of the frustration our patients have experienced with the limitation we had with the old system line capacity. To book an appointment, please call at 8:30am on the day and wait in the queue – we will get to your call as soon as possible. Constructive patient feedback is always welcomed.
Please do not contact us if you are able to visit a pharmacy for self-limiting illness  advice or medication, as many of our daily telephone queries could be resolved by patients following this process, which would be much quicker.
Reminder‼ We would like to remind you that where possible patients should not come to the surgery and expect to be seen straight away. We are unable to accommodate walk-ins due to working at full capacity already.
Covid-19; Visit NHS.uk for the latest guidance on coronavirus COVID-19, including symptom checker, self-care and social distancing. Or the Covid-19 support or see our COVID Vaccination News.

Patient’s Digital Data extraction on 1st July 2021 – Delayed until 1st September

There have been some misleading reports in the media indicating that patient’s personal medical data will be uploaded by the Government from 1st July. Please follow this link for the correct facts:

https://digital.nhs.uk/services/national-data-opt-out

This is being undertaken nationally by NHS Digital, and the practice has to comply with this upload as part of our Contract. However, within the link is an option if you wish your data to be excluded from the extraction.