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Welcome to Botesdale Health Centre

The aim of our committed team is to provide the very highest quality medical care to our patients in a friendly, courteous and professional manner. We aim to achieve this through continual development in training and education both individually and as a team.

The Practice is led by our three Partners: Dr MacEachern, Dr Bate & Dr Fennelow.

COVID Vaccinations

Please note that if you are contacted by the practice to make an appointment at the surgery for a covid vaccination, we are only able to offer the appointment on the date offered. If you are unable to make the appointment date offered by the practice and need a different vaccination date, you will need to book with the national booking service via 119 and you may have to travel outside the area for an appointment date elsewhere.

Please wear a face covering when entering the Health Centre. If you are unable to wear a face mask, we can offer you a plastic visor to ensure we keep our staff and other patients safe.

Thank you for your cooperation.

If you have symptoms of Coronavirus (COVID 19) – please stay at home and take normal pain relief as per the instructions. If your symptoms are worsening, you should contact 111 or telephone us. DO NOT COME TO THE SURGERY unless a clinician has advised you to do so.

Know who to turn to for your healthcare

We want to help you get the right medical assistance when you’re ill, injured or have a long term condition. Going directly to the person with the appropriate skills is important. This can help you to a speedier recovery and makes sure all NHS services are run efficiently.

Pharmacist

When you need healthcare advice or help with medicines

Optician

Sudden loss of vision. Blurred vision. Painful or red eyes?

Dentist

When your mouth or teeth need urgent attention

NHS Out-of-hours

When your GP and local pharmacy are closed

Minor injury

You will usually need a GP referral, except in an emergency.

Accident & Emergency

When an illness or injury is serious or life-threatening

NHS App

Owned and run by the NHS, the NHS App is a simple and secure way to access a range of NHS services on your smartphone or tablet — including prescriptions and appointments.

Alert

Telephone System News:
We will be having a complete telephone system upgrade at the end of next week and we sincerely hope this will enable better access for our patients. We are aware how frustrating the current capacity issues are, and ask you to bear with us for a little longer. All of our staff are continually tied up on the telephone lines speaking to patients since Covid restrictions came into force.
Please do not contact us if you are able to visit a pharmacy for self-limiting illness  advice or medication, as many of our daily telephone queries could be resolved by patients following this process, which would be much quicker.
Reminder‼ We would like to remind you that where possible patients should not come to the surgery and expect to be seen straight away. We are unable to accommodate walk ins due to working at full capacity already.

Covid vaccinations for people under 40 – We do not currently have any supply of Pfizer vaccine, and do not expect to have any in the next weeks. We would encourage you to attend a vaccination appointment wherever you are offered one and you can book one via the National Booking Service. Due to the nature of this vaccine, we have short notice of its arrival and a limited time period in which to use it, so the appointments when we do receive supply of vaccine cannot be flexible. You will be contacted by the surgeries involved (which may be Botesdale Health Centre or Woolpit Health Centre) in due course, when our supply allows . Please do not contact Botesdale Health Centre or Woolpit Health Centre about this as we are struggling to maintain access to the telephone system for appointment access.  Thank you.

Access to appointments; for more information about the recent press announcement please follow this link

Covid-19; Visit NHS.uk for the latest guidance on coronavirus COVID-19, including symptom checker, self-care and social distancing. Or the Covid-19 support or see our COVID Vaccination News.

Patient’s Digital Data extraction on 1st July 2021 – Delayed until 1st September

There have been some misleading reports in the media indicating that patient’s personal medical data will be uploaded by the Government from 1st July. Please follow this link for the correct facts:

https://digital.nhs.uk/services/national-data-opt-out

This is being done nationally by NHS Digital, and the practice has to comply with this upload because of our Contract. However, within the link is an option if you wish your data to be excluded from the extraction.