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Welcome to Botesdale Health Centre

The aim of our committed team is to provide the very highest quality medical care to our patients in a friendly, courteous and professional manner. We aim to achieve this through continual development in training and education both individually and as a team.

The Practice is led by our three Partners: Dr MacEachern, Dr Bate & Dr Fennelow.

COVID Vaccinations

Botesdale Health Centre have signed up to the National Covid Vaccination Enhanced Service and await further details from NHS England about how this will be delivered to patients. The surgery will contact you when it is time to make an appointment, but we don’t yet have vaccination stocks.

Please wear a face covering when entering the Health Centre. Thank you for your cooperation.

If you are coming down for an appointment you will receive a text before hand with instructions to Stay in your Car and Text us to make us aware that you have arrived. 
You will then receive a call from the clinician you are seeing. Please bare with us as we can have signal issues.

If you have symptoms of Coronavirus (COVID 19) – please stay at home and manage your illness there. If you are getting worse you should contact 111 – DO NOT COME TO THE SURGERY.

Know who to turn to for your healthcare

We want to help you get the right medical assistance when you’re ill, injured or have a long term condition. Going directly to the person with the appropriate skills is important. This can help you to a speedier recovery and makes sure all NHS services are run efficiently.

Pharmacist

When you need healthcare advice or help with medicines

Optician

Sudden loss of vision. Blurred vision. Painful or red eyes?

Dentist

When your mouth or teeth need urgent attention

NHS Out-of-hours

When your GP and local pharmacy are closed

Minor injury

You will usually need a GP referral, except in an emergency.

Accident & Emergency

When an illness or injury is serious or life-threatening

NHS App

Owned and run by the NHS, the NHS App is a simple and secure way to access a range of NHS services on your smartphone or tablet — including prescriptions and appointments.

Alert

Coronavirus Update

As you can understand this is an extremely busy time for the practice and will not be able to answer calls about the vaccine appointments unless you have been specifically asked to call back by a member or staff at the practice.

Health & Social Care Workers – For COVID Vaccine Information – Please Click Here

Please note online bookings of appointments have been temporarily suspended due to need to triage calls regarding COVID-19.

PLEASE WEAR A FACE COVERING WHEN ENTERING THE HEALTH CENTRE. THANK YOU FOR YOUR COOPERATION.

If you are coming down for an appointment you may receive a text before hand with instructions to Stay in your Car and reply to the text we sent you to make us aware that you have arrived. You may then receive a call from the clinician you are seeing. Please bear with us as we can have signal issues.

We are receiving very large numbers of requests for medication – much more than we would normally expect. Many of the requests are a long way ahead of when they are due. Please DO NOT order medication too soon as there requests will not be processed.

If you have been allocated a time for a face to face appointment please do not arrive too early for the appointment – you will either have to wait in your car or outside the building. We do not want the waiting room full of patients as it places patients and staff at risk. Some patients coming to the surgery will have underlying health conditions that place them at high risk and we do not want them to have to share a waiting room with other, potentially infectious, patients.

Antibody Testing 

In line with national guidance, antibody testing (to see if you have had Coronavirus) will be rolled out in Suffolk and North East Essex in a safe and phased way. It has begun with NHS hospital staff.  We will keep you updated as to when this test is available to different staff and patient groups. Meanwhile, please may we request that you do not ask your GP about availability. This will help us to help you with all other urgent calls. We will make an announcement as soon as we can.

Visit NHS.uk for the latest guidance on coronavirus COVID-19, including symptom checker, self-care and social distancing.

Refer to NHS 111 Online to check if you have coronavirus symptoms. If you have severe COVID-19 symptoms and need further advice call NHS 111 — not the surgery.

At this time please do not go to the surgery, unless you are advised to do so by a member of the Practice team.

Isolation Notes are available online from NHS 111, if you are self-isolating and need a note for your employer. Help, guidance available from our COVID-19 support page.