eConsult

Fill out a simple online form to get advice and treatment by the end of the next working day.

Welcome to Botesdale Health Centre

The aim of our committed team is to provide the very highest quality medical care to our patients in a friendly, courteous and professional manner. We aim to achieve this through continual development in training and education both individually and as a team.

The Practice is led by our three Partners: Dr MacEachern, Dr Bate & Dr Fennelow.

COVID Vaccinations

Please note that if you are contacted by the practice to make an appointment at the surgery for a covid vaccination, we are only able to offer the appointment on the date offered. If you are unable to make the appointment date offered by the practice and need a different vaccination date, you will need to book with the national booking service via 119 and you may have to travel outside the area for an appointment date elsewhere.

Please wear a face covering when entering the Health Centre. If you are unable to wear a face mask, we can offer you a plastic visor to ensure we keep our staff and other patients safe.

Thank you for your cooperation.

If you have symptoms of Coronavirus (COVID 19) – please stay at home and take normal pain relief as per the instructions. If your symptoms are worsening, you should contact 111 or telephone us. DO NOT COME TO THE SURGERY unless a clinician has advised you to do so.

Know who to turn to for your healthcare

We want to help you get the right medical assistance when you’re ill, injured or have a long term condition. Going directly to the person with the appropriate skills is important. This can help you to a speedier recovery and makes sure all NHS services are run efficiently.

Pharmacist

When you need healthcare advice or help with medicines

Optician

Sudden loss of vision. Blurred vision. Painful or red eyes?

Dentist

When your mouth or teeth need urgent attention

NHS Out-of-hours

When your GP and local pharmacy are closed

Minor injury

You will usually need a GP referral, except in an emergency.

Accident & Emergency

When an illness or injury is serious or life-threatening

NHS App

Owned and run by the NHS, the NHS App is a simple and secure way to access a range of NHS services on your smartphone or tablet — including prescriptions and appointments.

Alert

Covid vaccinations for people under 40

In the coming weeks we will have variable supply of the Pfizer vaccine for this age range, and as such we would encourage you to attend a vaccination appointment wherever you are offered one. Be that at a Mass vaccination site, Botesdale Health Centre or  Woolpit Health Centre. Due to the nature of this vaccine, we have short notice and a limited time period in which to use it, so the appointments cannot be flexible. You will be contacted by the surgeries involved in due course, when our supply allows (please do not contact Botesdale Health centre or Woolpit Health Centre about this) , but we wish to encourage you to make any appointment you can. Press Announcement of Change to Access. Thank you.

Please note, we are aware of the changes advised by NHSE regarding access to appointments, of which we were informed today 14.5.21.

We are organising the review of our clinics and processes and will be updating this during the next week. During this transition period we are able to arrange Face to Face appointments via telephone consultation with a Dr or e-consult as is currently the case.

Our telephone system remains an issue with long waits on the system for you, and we are endeavoring to fix this problem.  Fixing this is going to take time and will require the installation of new equipment which not be in place until July at the earliest. Please bear with us during this time.

We are still working hard to ensure the vaccination programme and normal GP services continue, and would appreciate your help and patience at this time.

The Partners of Botesdale Health Centre

 

Online booking; Please note online bookings of appointments have been temporarily suspended due to the need to triage calls relating to  COVID-19. 

Covid-19; Visit NHS.uk for the latest guidance on coronavirus COVID-19, including symptom checker, self-care and social distancing. Or the Covid-19 support or see our COVID Vaccination News.

Arriving for an appointment; If you are coming to the health centre for an appointment you may receive a text before hand with instructions to Stay in your Car and reply to the text we sent you to make us aware that you have arrived. You may then receive a call from the clinician you are seeing. Please bear with us as we can have signal issues. and follow the instructions on the text message. This is to reduce the footfall within the practice thereby reducing the risk of infection.

Medication requests; We are receiving very large numbers of requests for medications earlier than they should be requested.  Please DO NOT order medication too soon as these requests will not be processed.